Job Description

• The assignment will encompass all administrative support needed to assist HEDIS Abstractors with the collection and entry of member health information from medical records located in provider locations.
• Must commit to duration of the project with the understanding that work hours can be varied.
• Due to proprietary information, must inform employer if they are planning to accept employment with another MCO.
• Assist the HEDIS department with outreach calls to our Social Risk Factors population to close gaps in care.

• Communicate with provider office
• Fax provider member list to obtain medical records.
• Document such activity.
• Assist HEDIS team with day to day operations.
• Handle incoming calls from HEDIS abstractors and providers, print samples/location pull lists for abstractors.
• Print and fax request for medical records to providers.
• Troubleshoot logistics with providers and abstractors.
• Data entry as needed to support the project.
• Project Coordination

• Medical knowledge/terminology is required.
• Knowledge of HEDIS and reviewing medical records is required.
• Ability to read and interpret medical records.
• Professional demeanor and good work ethic.
• Conscientious problem solver, willing to learn, and take personal pride in their work performance/accuracy.
• Excellent verbal and written communication skills clear, concise and appropriate.
• Computer savvy: Microsoft Word, Excel, email, and Adobe reader (if applicable) required.
• Know how to save a file to a folder.
• Must be able to lift 25 lbs.
• Be able to work Monday Friday. Must commit to Full-Time (40 hours a week) unless otherwise arranged.
• Proven organizational and time management skills.
• Be flexible and work under pressure (awareness of and ability to meet deadlines).
• Must keep all information collected in a safe, organized and confidential manner.

• Provide a wide variety of administrative support for a manager, multiple managers or departments.
• Compose correspondence, compile & analyze data, manage calendar and is a delegate for Manager activities in eService

• High school diploma or equivalent.

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