Job Description

Overview

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

About the Role

Covenant House International’s (CHI) Peer-to-Peer (P2P) fundraising team is seeking an engaging, dynamic, self-starting individual to support event participants who are raising funds through personal fundraisers, endurance events, and Sleep Out. Sleep Out is CHI’s primary P2P fundraising program that invites participants to give up their bed for one night in solidarity with youth facing homelessness.

The Coordinator, Peer-to-Peer will serve as the primary customer service, sales and fundraising representative for event participants. You will show up as a dynamic and organized team player making an impact by helping to streamline our P2P systems, processes, and communications. You communicate effectively with event participants to increase their fundraising results through personal phone calls and e-communication. You will collaborate closely with the P2P team and CHI’s Corporate Partnerships team, as well as with Covenant House’s federation of sites across the U.S. and Canada.

Essential Duties and Responsibilities

• Provide direct customer support to event participants for fundraising and technology

• Respond to all customer service calls and inquiries with a focus on improving the fundraising results for Sleep Out

• Leverage peer-to-peer fundraising best practices and experiences, as well as incorporate the latest P2P trends to maximize program performance

• Execute a fundraising coaching program with event participants, which includes phone-based participant outreach and personalized communications such as, texting platform, personal emails and Sleep Out and Matching Gift inboxes.

• Proactively collaborate with internal departments to align efforts, coordinate strategies, and share best practices to enhance participant experience and grow revenue

• Help ensure event revenue goal achievement through effective leadership, engagement, empowerment and mobilization of prospects

• Develop and maintain effective marketing tools, materials, and resources

• Maintain existing action plans in the team’s project management system and make timely notes available to the larger team

• Attend fundraising activities and events as necessary

Required Knowledge, Skills and Abilities

• Skilled at establishing and cultivating strong relationships with a wide variety of people in professional and social settings; adept at creating partnerships and working collaboratively with others to meet objectives and goals

• Ability to rebound from setbacks and adversity when facing difficult situations

• Experience in managing projects, including coordinating with peers to achieve desired outcomes, and tracking and reporting on progress to senior managers

• Skilled in creating powerful, compelling written and oral communications; you bring credibility when presenting materials to external audiences and can determine how best to reach different audiences and adapting your approach based on that understanding

• Proven ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm; You are results / outcomes driven

• Strong organization and prioritization skills; You monitor and adjust your activities to respond to changing circumstances and priorities to meet goals, proactively addressing issues as they arise and mitigating risks

Required Qualifications

• 2-3 years’ experience working in customer service, fundraising, project management, sales, corporate social responsibility, cause marketing, or other relevant fields

• Must be tech savvy with proficiency in Google-Suite, Microsoft Office, and social media/Sharing Channels (Facebook, LinkedIn, Twitter, Instagram and YouTube)

• Ability to organize tasks and deadlines using the team’s project management tool (Asana)

• Must be able to work collaboratively in a diverse team environment

• A passion for the Covenant House mission

Preferred Knowledge, Skills, Abilities and Qualifications

• Previous experience in peer-to-peer fundraising

• Previous experience using DonorDrive or other non-profit CRM

• Bilingual Spanish

Travel Requirements

• Ability to travel once per year to New York City in January for our two annual in-person traditions: our Staff Day of Renewal and our Holiday Celebration

• Occasional travel as well as some evening and weekend work is required (including attending overnight Sleep Out events)

• Outside of the occasional travel, Staff Day of Renewal and Holiday Celebration, this position is 100% remote

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-800-388-3888, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.

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