Job Description

About Resident:

Resident is not a restaurant. We are a VC-backed culinary events platform that is reimagining where, when, and how people dine. We leverage the 'sharing' economy, similar to Uber and Airbnb, to host our Michelin-grade events in underutilized luxury spaces across NYC. After 2,000+ events and quadrupling our business in both 2021 and 2022 (1500% growth over 2 years), we were named by Inc Magazine as the #1 fastest-growing dining company in the US (381st overall) - and we’re just getting started!

We bring in chefs from the world’s best restaurants to host intimate dinners in luxury apartments and members-only clubs. With experience at restaurants including Blue Hill, Carbone, Eleven Madison Park, Noma, and Per Se, we merge the elegance of Michelin dining with the excitement of a dinner party.

Our brand’s focus is centered around planning and executing experiences ranging from client entertainment dinners, cocktail parties, fashion shows, brand activations, press events, and more for Fortune 1000 brands, production management companies and private clients. See here for our private events presentation. In addition to hosting private events, we host ticketed dinners for the public to build brand awareness.

Select investors include Valor Equity Partners (invested in: Tesla, SpaceX, Reddit), Bienville Capital (invested in: Zola, Qualia, and Ro), Quality Branded (owners of: Smith & Wollensky , Quality Italian ), and Mike Kennedy (co-owner: Olmsted + Maison Yaki ).

About the role:

Resident is looking for a Client Service and Strategy Associate . This person will have 1-2 years of client-facing experience, either in account management, customer service, or event planning, with a passion for food and wine, entertainment, and storytelling and a project management extraordinaire. Previous restaurant industry is a plus!

This person will report to the Senior Associate of Client Service and Strategy, working alongside the sales team, marketing, and operations teams to manage and nurture our relationships with dinner guests, Fortune 500 clients, Michelin-trained chefs, luxury residential developers, exclusive members-only clubs, brand partners, and concierge services, among others.

This person will feel comfortable wearing many hats, including ideating food and beverage packages and special events, launching strategic initiatives and projects, communicating with a wide array of clients, and executing events. This person will be extremely organized and obsessed with building processes and systems that save time and create efficiencies in every sector of the business.

This individual will be solution-oriented and will thrive at problem-solving, whether it be an event package adjustment, cross-departmental workflow process, or chef relations. This person will be hospitable and empathetic, elegantly pushing all three stakeholders to align on details and execute an exceptional fine dining experience. This person will be an excellent communicator and able to convey thoughts clearly and effectively through both oral and written correspondence. This person will be kind, cordial, and flexible in high-pressure situations and obsessed with customer service to ensure that each Resident client comes back for more.

Our hire will be a brand ambassador, showing interest in attending industry events and building relationships to expand our brand. Hospitality is at the core of our work, and our teammate will be expected to be acutely aware of Resident's value proposition to all three stakeholders and able to succinctly articulate our value proposition to each. Like any early-stage company, this person will be a proactive, ‘no-task-too-small’ team-player that is willing to roll up their sleeves to build something incredible.

Start Date: Flexible, target of September 2025

Key Responsibilities & Scope:

• Event Project Management - Responsible for all post-sale project management to take an event from agreement to completion. This includes:

Contract Fulfillment

• Review all client contracts in detail and ask the corresponding seller if you have any questions pertaining to Company or Client responsibilities. Ensuring all terms and conditions in the event agreements are fulfilled in a timely manner to ensure smooth event execution.
• Responsible for ensuring all terms and conditions in the event agreements are fulfilled.

Client Communications

• Liaise with Senior CSS Associate Team to receive assigned events, schedule client calls and send client kickoff emails
• Communicating updates to the client in a timely fashion, ensuring clear messaging and conveying accurate information.
• Respond to client requests within 24 hours and communicate with the client proactively if more time is needed to respond to client questions and requests.
• Aligning with Client on Vendor sourcing and election of vendor packages. Oversee client-vendor introductions, ensure clients receive information from vendors in a timely and accurate manner.
• Communicate chef availability to the client in a timely manner
• Direct check-in meetings between clients, vendors, venue and the seller (if necessary) for each event.
• Support sales with clients that request date changes so that sellers can prioritize on selling new clients

Internal Communications

• Work in tandem with Sales & Operations counterparts to bring events to life
• Work cross-departmentally with operations on defining menu, beverage package, floor plans, room set up notes, run of show and all specifics pertaining to their event
• Communicate to Sales any guest count increases/decreases to update client invoice
• Participate in internal team check-ins for each event as necessary- prepare to speak in company internal cross-departmental meetings about status updates for each event to share key information and updates with teammates.
• Support the account managers with all proposals when they need help defining venue costs, venue limitations and vendor exclusive/preferred relationships
• Communicate all of the logistics and specifics of the event to the on-site team. Manage in an organized and timely manner and provide on-site support for events where necessary to ensure proper execution of all event details.
• Participate in weekly team meetings.
• At the discretion of senior leadership, assist with implementation of strategic initiatives and completion of strategic projects.

Venue Communications

• Assist as directed by the Venue & Vendor team to help with securing date approvals, sales tour approvals, operations access, etc for our team.
• Maintain the company’s venue & event’s calendars to ensure accuracy.

Data Management & Record Keeping

• Ensuring that Monday Boards are up to date with packages reflected in contract
• Ensuring all necessary Event Details are reflective in info sheet, inclusive but not limited to # of guests, event dates, load in/load out details, incidental fees & staffing, and communicate it successfully to the necessary internal teams.
• Save down any pertinent records into shared drive and CRM software, if applicable.
• Maintaining internal and external client collateral Including but not limited to: Creating & Updating Info Sheets, Creating Menus and Placecards in Canva
• Customer Acquisition - Focusing on Client Service efforts inherently means this role will be extremely close to our demand generation funnel. This role will work collaboratively and cross-departmentally to support customer acquisition, long-term partnerships, and retention implementation.

Qualifications

● You’re proactive, solution-oriented, patient, and have a positive attitude.

● You are highly detail oriented with excellent written and verbal communication skills.

● Deep understanding of fine dining service, guest personalization, and event logistics.

● You’re passionate about hospitality and take pride in creating memorable, detail-rich experiences for clients and guests.

● Exceptional communication, negotiation, and presentation skills.

● Working knowledge of Monday.com & all Gsuite & Microsoft programs and systems (e.g., Office,

Teams, Slack Outlook, PowerPoint, Excel, Keynote) Experience with Superhuman is a plus however not mandatory (training will be provided).

Compensation

• Base -$60,000 - $75,000
• Bonus- Discretionary Annual KPI based bonus predicated on company and individual performance
• Benefits - 100% employer-sponsored healthcare (Aetna), 50% Dental, 50% Vision, One Medical membership, FSA, commuter benefits, and 15 days of PTO + 12 paid national holidays. Lots of delicious food, great wine, and compelling characters, including 8 tickets to Resident events each year.

Resident is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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