We are offering a Female Customer Support VA position for Filipinos.
Great schedule: NON-GRAVEYARD. High Pay. Long-Term Career. 13th-month excellence bonus. Potential to Become an Operational Partner with Profit-Sharing!
**THE COMPANY**
Premier wedding beauty company based in Los Angeles, known for our stellar reputation in the industry for over 19 years.
**_MUST HAVE REQUIREMENTS – Read carefully_**
3+ years of full-time experience as a Customer Support Agent
2+ years of experience as a Virtual Assistant or 2+ years in an on-site, full-time administrative position
Available starting at 6:00 AM PH time, Tuesday through Saturday (10 hours/day, more when necessary)
2 most recent professional references required
**BENEFITS**
• Supportive and caring work environment
• NON-GRAVEYARD schedule
• Top compensation: base salary + monthly performance bonus + 13th month bonus
• Holiday parties + birthday celebrations and gifts
• Paid PH holidays
• Health insurance coverage
• Happiness & wellness membership
• Opportunity for advancement into an Operational Partner with profit-sharing
• Pay via Wire (we cover the transaction fees)
**KEY RESPONSIBILITIES**
1\. Customer Support:
• Respond to emails, texts, calls. Uphold inbox ZERO daily.
• Monitor/respond to urgent matters at all times.
• Appointment setting.
• Create invoices/proposals, managing bookings.
• Manage workflow(s).
• Utilize HoneyBook, Google Calendar, Google Slides, Google Voice, etc.
2\. Organizational Support:
• Provide support to the CEO and team.
• Daily admin tasks. Manage calendars.
• Organize files and documents.
• Issue monthly/quarterly team awards.
• Utilize Slack, ClickUp, Google Sheets, etc.
3\. Sales & Marketing:
• Leads follow-up.
• Manage workflow/automation/projects.
• Create newsletters/campaigns.
• Handle holiday greeting cards/gifts.
• Utilize Flodesk, Paperless Post, Amazon, William Sonoma, etc.
4\. Vendor Support:
• Assist vendors' needs via email/text/call.
• Compute partner points, issue rewards.
• Prepare monthly statement.
• Manage contact info.
5\. Website/Platform Maintenance:
• Update web pages
• Add new albums to the website
• Manage company profiles and reviews on third-party platforms.
• Utilize ShowIt, Canva, Yelp, WeddingWire, etc.
Are you looking for a once-in-a-lifetime opportunity to evolve into a valued partner on our team and enjoy profit-sharing for long-term financial growth and stability?
We look forward to welcoming you to the Kohnur team!
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