Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
GDIT is seeking energetic and reliable professionals to join the GDIT/ARMA-GLOBAL Managed Services Support Center as a Part Time Service Desk Representative. The candidate will provide a critical role on the Managed Services Support team as the voice representing our services. In this role you will be responsible for answering incoming calls, answering emails, and following up with customers in accordance with company policies and procedures to solve customer issues and escalating issues to the next tier of support, when required. Our Managed Services Center team is the first point of contact for customers and should have a high level of commitment to customer satisfaction and the ability to make quick and accurate decision based on the guidance provided.
In this position you will be serving as a Tier-1 Help desk Technician scheduled for Part Time work. The typical work schedule is Sat and Sunday from 7pm to 7am EST for a total of 24 hours per week (Night Shift).
Functional duties include:
• Applicants must exhibit customer service skills which include the ability to communicate effectively, being action-oriented, exhibiting patience, taking ownership, managing time wisely and working effectively both independently and in a team environment.
• Performing duties and delivering services and outcomes to enhance customer satisfaction and process efficiencies
• Taking phone calls from end users, creating a ticket and working to categorize the request, helping them resolve the request or problem.
• Process tickets in accordance with provided processes and standard operating procedures
• Create, monitor and track and respond to tickets as assigned, using established tools
• Will support test events related to products and services. Knowledge, Skills and Abilities
• Familiar with service desk ticketing systems, ServiceNow and terminology (incident, service request, change) is desired
• Ability to track and identify positive and negative trends
• Ability to recognize issues and problems needing escalation to higher tiered support
• Ability to follow processes and procedures outlined in sustainment documentation
• Must be technically inclined and experienced with browsers, mobile devices, laptops, personal computers and installing applications on all items
Other Desired Qualifications:
• Help Desk related experience preferred
• Exposure to Active Directory or other Identity Access Management (IdAM) system is desired
• Experience installing applications on Windows, Mac, Android and Apple iOS devices
• Service now ticketing system experience
• Any IT certifications for MS Windows, Red Hat, AWS, MS Azure, are desired
Certification Requirements:
• DoD 8570 IAT-2 or higher (SEC+ or higher) compliance required
Qualifications:
• Minimum 1+ years related IT systems experience/exposure
GDIT Is Our Place:
• Internal mobility team dedicated to helping you own your career
• Cutting-edge technology you can learn from
Years of Experience
1 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
CompTIA - Security+ - CompTIA - CompTIA
Travel Required
None
Citizenship
U.S. Citizenship Required
...process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet . Genetic Counselor 1 The University of Miami/UHealth Neuromuscular Division in the Department of Neurology has an exciting opportunity for a...
...Job Title: Medical Receptionist / Administrative Assistant Location: Bronx, NY Employment Type: Full-Time 33 to 35 hr work week Pay Range: $20$25 per hour, depending on experience Schedule: Monday 10am-4 pm; Tuesday 7:30/8am -5pm; Wednesday 10am-4 pm; Thursday...
...origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. Create a Job Match for Similar Jobs About Penn State Health At Penn State Health, our mission is to enhance...
...exciting opportunity for someone looking to lead our team and provide the best service for our guests as the next general manager of our busy hotel. Do you enjoy bringing new and creative ideas to help drive revenue and build strong relationships with guests to gain repeat...
...Rogers Embassy Suites3303 Pinnacle Hills PkwyRogers, AR 72758Van DriverFull time**Atrium SPIRIT - where teamwork, passion and... ...and from guest destinations including, but not limited to, local airports, restaurants, theaters, sporting events, convention centers,etc...