Job Description

**在申请工作之前，请从本页右上角的选项中选择您的语言偏好。** 在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。 **职务描述：** **Job Summary** This position supports customer accounts across all tiers. He/She analyzes and responds to customer requests, resolves issues, conducts research, prepares reports and identifies account penetration opportunities. This position advises on customer setups, provides service failure recovery management and keeps customers informed of new products, service enhancements, shipment and order entry changes, product-specific issues and missed metrics. He/She collaborates with operations to resolve and escalate service failures, creating corrective action and recommending process improvements. This position also determines root causes of service failures to ensure resolution and decrease reoccurrences. **Responsibilities:** + Reviews rates, tracks shipments and orders and updates customer files and profiles. + Provides response tracking, track and trace services and notification of status information and events impacting clients. + Interfaces with customers during service failures to address concerns. + Conducts customer surveys to identify trends, process improvements, issues and satisfaction. + Optimizes individual customer orders (e.g., assist with facilitation through operations fulfillment, dispatch, inbound and outbound shipments, customs clearance, etc.). + Collaborates with operations to ensure pickup and delivery during proactive tracking activities. + Monitors invoicing and accounts receivable aging. + Conducts research and performance tracking; monitors client activity to support service level agreements and events impacting customers. **Qualifications:** + Applies UPS policies and procedures to situations and operations + Understands features and business applications of UPS services, products and customer-facing technology offerings/solutions + Applies supply chain and logistics knowledge as it relates to manufacturing and distributing products + Generates standard and customized reports and information queries; accesses appropriate databases; interprets and clarifies data + Identifies customer problems; uses appropriate internal resources to resolve complex customer issues + Synthesizes, combines and integrates information and data to form conclusions and make sound decisions/recommendations + Experience using Microsoft Office products or equivalent software + Freight Forwarding, Distribution, Customs Brokerage and/or Transportation experience - Preferred **员工类型:** 永久 UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。

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