Service Support Analyst- Junior (Hybrid) Job at Serigor Inc., Charlotte, NC

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  • Serigor Inc.
  • Charlotte, NC

Job Description

Job Title: Service Support Analyst- Junior (Hybrid)
Location: Charlotte, NC
Duration: 12+ Months

Responsibilities:
  • The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
  • Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
  • Perform First Contact Resolution (FCR)
  • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
  • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
  • Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
  • Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Skills:

 
Skill Required/Desired Amount of Experience
Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required 2 Years
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required 2 Years

Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database

Required 2 Years
Previous experience providing IT support by phone/email Required 2 Years


 

Job Tags

Contract work,

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