Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Must Have Nursing Home Experience.
Customer service role in the health care industry - Monday - Friday from 11am-7:30pm.
Rate of pay is based on skill set and experience.
Before a resident arrives at our center, our Director of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Health, dental, and vision insurance for the entire family and more!
401k with a match!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay, Monday to Friday,

Similar Jobs

Ardent Health

Registered Nurse / RN NICU Job at Ardent Health

...team as a night shift, full-time, Neonatal Intensive Care Unit (NICU) Registered Nurse in Albuquerque, NM. You may be eligible for... ...Nursing, to include patient care and staff management assigned to the RN in his/her charge. May serve in the role of Charge Nurse and...

UPS

Pricing Analyst (Freight Forwarding) Job at UPS

... , , . UPS . , ... ...strategic pricing proposals for International Airfreight, Ocean Freight, Multimodal & Brokerage requests.**Job Roles & Responsibilities...

Continuum Therapy Partners

Administrative Assistant Job at Continuum Therapy Partners

Remote. Must be based in Charlotte NC. Continuum Therapy Partners, LLC has an opportunity for an experienced Administrative Assistant. Prefer experience within the healthcare industry specific to contract therapy for Physical, Occupational and Speech Therapists, but not...

Abbott

Clinical Research Associate I Job at Abbott

...their glucose levels with our new sensing technology.As the Clinical Research Associate I you will assist in the clinical execution and... ...BS degree in life sciences preferred, with two years of experience as a CRC/CTA or combination of appropriate education and...

EMCOR Group

Commercial Journeyman Plumber - HVAC Job at EMCOR Group

...consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated... ...sheet and test results. Benefits are provided through local labor union aligned with collective bargaining agreement._****Notice to...

Director of Patient Experience Job at Aviata Health Group, Bradenton, FL

amNXb0Z3bnQ2bGdDY2tGTkY0aUFiRnJvU0E9PQ==